Frequently Asked Questions

Get:Outdoors Paddlesports ships nationwide from Greensboro, NC! While we’re the largest Paddlesports Retailer in NC we’re still a small, local business so there’s no warehouse staff waiting on orders from a separate office… just us carefully boxing your goods and getting them to you asap! Orders placed after business hours are shipped out the next morning, and orders placed before noon EST will ship out the same day - this excludes Kayak Freight Shipping which has a 1-2 Business Day Delay for packaging and scheduling the shipment.

We offer FREE SHIPPING on all Accessory Orders over $100 - this means things like Paddles, Life Jackets, Rod Holders, Drinkware, etc. ship for free when your cart total is over $100! However, this excludes Kayaks, Paddleboards, Trailers, and Over-sized Coolers which have their own Flat Shipping Rates. Learn more in the FAQ below.

Are you close to Get:Outdoors but want to avoid Freight Shipping or a long car ride to come to pick up your new kayak? We offer BACKYARD SHIPPING! This is our personal, hand-delivery service where one of our staff members carefully transports your new Kayak or Paddleboard via our Van or Trailer directly to your door. Due to complications, we don’t offer this as a selectable option when completing your order online - just Contact Us for these shipping rates!

 

 

FREQUENTLY ASKED QUESTIONS

When will I receive my order?

Orders shipping to Zones 1-3 typically arrive within 1-3 Business Days, while orders shipping to Zones 4-8 typically arrive within 4-7 Business Days. This is not a guarantee - delays in shipping are out of the control of Get:Outdoors. Kayak Freight Shipping has a 1-2 Business Day lead time to package and coordinate delivery.

How do I get Free Shipping?

Free Shipping applies to carts that total greater than $100.00 and only contain Accessory Items. Accessory items include everything we sell except for Kayaks, Paddleboards, Trailers, and Over-sized Coolers. These items either require Freight Shipping or come with substantial shipping charges due to weight and size. Because we’re not a giant, powerhouse retailer we simply cannot afford to ship these large items for free - however, we do offer you the lowest Flat Shipping Rates that we can afford.

How are my packages being delivered? USPS, UPS, Priority?

Because we offer discounted Flat Rate Shipping we’re already passing on the deepest discount possible for rates - therefore we ship your item with the carrier that is offering the best rate for your delivery area and the size of your package. However, we can clarify slightly based upon your orders’ weight: Orders weighing less than 1lb ship via USPS First Class Mail. Orders over 1lb will ship USPS Priority Mail. Orders that meet certain dimensions and/or weights will ship via UPS. Freight items will come via LTL Freight.

  • What if I need my item faster than USPS Priority Mail?
  • Because we offer discounted flat rate shipping there is no method to select 2nd Day Overnight options during the checkout process. Please Contact Us if you require this speed of shipping, we’ll need to handle your order over the phone.

    Do I have to pay for Return Shipping?

    That depends! In circumstances where the item you’ve ordered doesn’t fit, you’ve changed your mind, or doesn’t meet your expectations then yes, you will have to pay return shipping - once we receive your item we will issue you a full refund. If your item is damaged in shipping or there’s an error with your order then no, we will send you a return label and the cost is on us. This is primarily a case by case basis - Contact Us for all return queries.

    I’m within 100 miles of the store, how do I get the Backyard Shipping Rates?

    Contact Us! Due to complications with our Flat Rate Pricing structure and customers selecting lower shipping rates without reading the description we cannot offer these rates at online checkout. Just give us a call and we can take your payment over the phone and coordinate your local delivery. In a pinch and want to secure your desired kayak? Just select Free In-Store Pickup and we’ll handle your shipping charges separately.  

    Do you ship Internationally outside of the U.S.?

    Kayaks, Paddleboards, Trailers, and Over-sized Coolers only ship within the Domestic U.S. - accessory orders are shipped internationally on a case by case basis. The online store is not capable of displaying international shipping rates so you will need to Contact Us for international shipments. Additional fees will apply, free accessory shipping only offered to the domestic U.S. 
     

  • If Kayaks and Paddleboards don’t ship for Free, then how much is Shipping?
  • We offer discounted Flat Rate Shipping for all freight items - while some Kayaks may have decreased shipping rates on a product by product basis our standard rate is $149 for Freight Shipping. Some manufacturers have minimum advertised rates that we must adhere to, this includes Blue Sky Boatworks which ships for $299. Other kayaks that are deemed exceptionally heavy also have a higher flat rate, including the Titan Series from Native Watercraft, the Slayer 12 XC, Jackson Coosa FD and Big Rig HDFD. If you’re in Zones 1 or 2, Contact Us regarding our Backyard Shipping Rates.

    How do I track my order?

    If you’ve included your email address when placing your order then you will automatically receive confirmation of your shipment details the moment we create your shipping label. The email will include your tracking number and will link to that carrier’s tracking URL with all delivery updates. If you do not include your email address you will receive no automated updates - however, you can contact us via phone if you would like your tracking number.

    What if I find the item priced lower on a competitor’s site?

    We strive to maintain competitive prices and will match a competitor's everyday advertised price. However, we reserve the right to validate their price, model, color, etc, and to ensure the competitor has the product in-stock. Price matching does not extend to shipping costs. Please Contact Us should you find a lower price.

  • Will I be charged Sales Tax?
  • If you are outside of North Carolina then no, you will be charged no sales tax on your order regardless of the contents of your cart. If you are within the state of North Carolina then yes, you will be charged the relevant sales tax for your county. This does exclude Kayaks and Paddleboards which are only charged a 3% sales tax due to the items being considered transportation.

    Is my transaction safe?

    Your credit card and all other personal information are transmitted via an Encrypted Secured Socket Layer. We use Authorize.net to secure encryption to offer secure communications to and from our site.

  • Will Get:Outdoors sell my information?
  • We will never sell your personal information to anyone, all of your information will remain secure and confidential at all times. Click here to view our privacy policy.